Cancel any time. Fair refunds, no fine print.

1. Cancelling your subscription

You can cancel your TruckBahi subscription at any time. There is no lock-in and no cancellation fee. To cancel:

• WhatsApp or call us at +91 76849 17959, or
• Email [email protected] from the email address registered on your account

We will confirm the cancellation within one business day. Your access continues until the end of the billing period you have already paid for.

2. 7-day satisfaction refund (new customers)

If you are a new customer and the Platform does not work for you, you can request a full refund within 7 calendar days of your first paid invoice — no questions asked. Email us with your invoice number and we will process it.

This applies once, to your first subscription only. Subsequent renewals are covered by the rest of this policy.

3. Monthly subscriptions

• Monthly subscriptions are billed in advance for the month ahead.
• When you cancel a monthly plan, access continues until the end of the current billed month. We do not pro-rate refunds for the remaining days of a monthly plan.
• The next month will not be charged once cancellation is confirmed.

4. Annual subscriptions

Annual subscriptions are billed once for the year and usually come with a discount vs. monthly. When you cancel an annual plan:

• If cancelled within 7 days of the first annual payment and there is no material use of the Platform — full refund.
• If cancelled after 7 days but within the first 30 days — pro-rated refund for unused months, minus a 10% restocking adjustment to cover onboarding and setup time.
• If cancelled after 30 days — no refund; access continues until the end of the paid year, and we will not auto-renew.

5. When we may refund fully

Outside the 7-day window, we will still issue a full or partial refund when:

• You were double-charged due to a payment or platform error.
• We suffered a prolonged outage (more than 48 consecutive hours) that materially affected your ability to use the service, and you raised it in writing.
• We stop providing a feature that was a stated reason for your subscription, and you cancel within 30 days of that change.
• We terminate your account without cause — you will be refunded for the unused period.

6. When we cannot refund

• The subscription has been active for more than 30 days and you are on a monthly plan that has already been consumed.
• We terminated your account because you materially breached our Terms of Service (fraud, abuse, or unlawful use).
• Fees for one-time setup, data migration, or custom work that was completed.
• Any third-party pass-through charges — for example, SMS or WhatsApp messaging credits consumed — that we were billed by the provider.

7. How refunds are processed

• Refunds are made to the original payment method (card, UPI, net banking) via Razorpay.
• Razorpay typically credits the refund within 5–7 working days. Your bank may take additional time to reflect it in your statement.
• GST already remitted to the government is adjusted as a credit note on your tax invoice.
• If the original payment method is no longer active, we will coordinate an alternate method (NEFT / IMPS) after receiving bank details from a registered email address.

8. Your data after cancellation

After cancellation, you can export your data (LRs, invoices, ledgers, documents) for 30 days. After that we may delete your data in line with our Privacy Policy, subject to retention obligations under Indian tax and compliance law. If you want your data deleted immediately on cancellation, email us — we will confirm.

9. Chargebacks

If you see a charge you do not recognise, please email [email protected] before raising a chargeback with your bank or card network. Most chargebacks are misunderstandings that we can clarify within one working day. Raising a chargeback without contacting us first may delay resolution and may lead to suspension of the account until the matter is closed.

10. How to raise a refund request

Send us an email with:

• Your organisation name and GSTIN (if any)
• The invoice number or Razorpay payment ID
• The reason for the request

We aim to acknowledge within 24 hours and resolve within 7 working days.

11. Changes to this policy

We may update this policy. Changes apply to new subscriptions and renewals from the effective date. Existing paid periods continue under the policy that was in force when you paid.

12. Contact us

Email: [email protected]
Phone / WhatsApp: +91 76849 17959